Self-exclusion

If you decide to remove your exclusion after your minimum period has expired, you must telephone our Contact Centre. If you do turn off auto renewal and your minimum exclusion period expires, you will remain self-excluded until you decide to remove your self-exclusion. At that point it will be four years and six months until you again have the option to turn off auto renewal to prevent another further five-year minimum exclusion period from beginning. Consequently, if you automatically begin a new five-year minimum self-exclusion period, you shall remain self-excluded for at least a further five years. You may only turn off the auto renewal option during the last six months of a five-year minimum exclusion period. If you do select auto renewal, a new five-year minimum period of self-exclusion will begin immediately after the expiry of your current five-year minimum exclusion period.

We are The National Online Self Exclusion Scheme Limited, sometimes referred to as NOSES, GAMSTOP or Gamstop Online (“we, us, our”). We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You and we both agree to the exclusive jurisdiction of the courts of England and Wales. Specifically, we reserve the right to terminate your GAMSTOP account, your access to our site or your use of GAMSTOP without notice if you fail to keep your Registration Information up to date.

• It’s been a big year for Betano, who exploded onto the scene and became one of the leading betting partners for Euro 2024 while also striking up a multimillion-pound deal with Aston Villa.
• All operators are required to check whether their customers are registered with GAMSTOP.
• You understand that Gambling Operators do not have to prevent you from accessing gambling platforms during this time, but they may choose to prevent you from accessing gambling platforms outside of GAMSTOP.
• If you register for GAMSTOP, we will help prevent you from accessing all gambling websites, apps and services provided by Gambling Operators, including new operators which may open in the future.
• To run lotteries or raffles that will have ticket sales of more than £20,000 each, or £250,000 in a calendar year, you’ll need to apply for a licence from us.

Our most common enquiries from gambling customers

You understand and agree that we are not responsible for implementation of your self-exclusion on Gambling Operators’ systems. Further information on how we use your personal data for verification purposes is set out in our Privacy Policy. When you have successfully registered for your self-exclusion or a further Minimum Exclusion Period, we will send an email confirming your registration. But every time you visit our site or use GAMSTOP, please check these Terms to take note of any changes we have made and to ensure you understand the Terms that apply at that time. We may make reasonable changes to these Terms from time to time, where necessary for compliance with a legal obligation or the effective operation of GAMSTOP or your self-exclusion.

By accessing our site and by using GAMSTOP, you confirm that you accept and understand these Terms, which form a binding agreement between you and us. We are unable to help prevent you from accessing gambling services that are operated by organisations which do not participate in GAMSTOP. It is important for you to understand that GAMSTOP can only assist to exclude you from engaging in gambling services offered by the participating Gambling Operators.

Clearing the Air: FAQs & Myths About Gambling Games Online

All operators are required to check if their customers have self-excluded with GAMSTOP. TransUnion provides us with a series of questions only you should know the answer to. As part of registration, you must undergo an identity verification process. You must use a private email address as your primary email address, as anyone with access to the email account could view any messages that may be sent to you or access your GAMSTOP details.

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You understand and agree once you have completed your registration, we will activate your self-exclusion. In these cases, you agree to provide official ID documents to the GAMSTOP Contact Centre before you can complete the registration process. This includes both online and physical places you can gamble, like a betting shop or casino. Self-exclusion is when you ask a gambling business to stop you from gambling with them for a certain length of time.

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If you have not selected the auto-renewal option, on expiry of your Minimum Exclusion Period, you may, via your GAMSTOP account or the GAMSTOP Contact Centre, extend your self-exclusion for a further Minimum Exclusion Period of six months, one year or five years. We may make reasonable updates to our Privacy Policy and Cookie Policy from time to time where necessary for compliance with a legal obligation or the effective operation of GAMSTOP or your self-exclusion. We will only use your personal data as described in our Privacy Policy or otherwise notified to you. You understand and agree that if you fail to keep your Registration Data up to date, we reserve the right to do either or both of restricting your account and ending your participation in GAMSTOP.

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